New Customer Service Standard
Does anyone out there remember when stores used to stock their shelves and racks at night when there were few, if any, customers? Those days, customers could push their carts up and down the aisles all day long, unimpeded by the many stocking dollies piled high with goods waiting to be put on shelves.
Not today! Now we customers seem to be in the way of employees trying to stock shelves…and it’s obvious they would rather we were not around while they were working. Of course these are only the employees—management must want customers or they wouldn’t have a job long. I just wonder why they work so hard to make it difficult to shop at their place of business. Is that what they call customer service?
It doesn’t seem to matter whether the store is large or small; making it difficult to shop must be the new norm of customer service. Night shift work must no longer be acceptable I guess. Driving by these places at night, it is obvious that no one is busy stocking shelves for tomorrow’s customers.
Oh well, we’re only the customer.
I wonder what Stew Leonard would say about this issue?
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